COVID-19 PREACUTIONS

The Health and Safety of Our Customers in Our Priority!

Our staff wears gloves and masks at each appointment

We sanitize between customers and provide hand sanitizer

We do health and temperature checks on a daily basis

We provide contactless payments

We ask customers to inform us if they have been exposed to COVID-19 and if needed we will reschedule your appointment to a later time to prevent the spread of COVID-19

Please Do a Wellness Check Before Inviting Us to Your Home

On the day of your appointment, please do a wellness check before inviting our team into your home. If you’re not feeling well we’d be happy to reschedule your appointment to a later date!

Q: What method of cleaning do you use for carpet?

Our carpet cleaning process includes 100% STEAM CLEANING using our patented portable truck mount hydro jet steam cleaning system. We use a powerful 100% RESIDUE FREE and earth friendly cleaning solution applied at 300 PSI (pressure per square inch) and extracted with triple vacuum power. This highly effective combination removes the dirt, sand, grit and grime from the carpet and provides the immaculate results that our customers rave about.

Q: What method of cleaning do you use for upholstery?

We use a specialized upholstery cleaning tool called a Hy-Dry Tool that allows us to steam clean most any fabric, even those that would normally require a solvent cleaning or dry clean only method. The tool is designed to thoroughly clean the upholstered fabric without saturating it or the cushions inside. It is similar to being able to clean the shirt on your back without getting your skin wet.

We use a powerful residue free and earth friendly detergent in the cleaning process. This highly effective method removes the dirt sand grit and grime from the upholstered fabric and is the recommended cleaning method of upholstery manufacturers.

Q: How long does it take for the carpet to dry? Is the carpet real wet?

The carpet will take from 4 to 6 hours to completely dry depending on how dense the carpet is and how soiled it was prior to cleaning. You can walk on it right after the technician leaves. The degree of dampness will be similar to how your hair feels when it has been towel dried.

Q: How long does it take for the upholstery to dry?

Upholstery cleaned with our patented Hy-dry tool usually dries in 2 to 6 hours depending on the type of fabric and how soiled it was prior to cleaning. The cleaning process thoroughly cleans the outer fabric without saturating the cushions allowing you to use the pieces soon after we are finished cleaning.

Q: What do you do to the furniture? Do you move the furniture?

Yes. We move the smaller pieces you want moved and work around the big stuff. We do clean up to, around and under larger pieces as permitted by the size of our steam cleaning wand. Moved pieces will be dry or steam cleaned underneath and put back correctly. We do tend to work around larger, heavier pieces as they do crush our protective styrofoam blocks.

Q: Are there any hidden costs or extra charges?

No. Our standard 100% Steam Cleaning process with the residue free detergent is designed to get your carpet completely clean including the removal of all the dirt, sand, grit and grime. The only optional additional services you can add to your service purchase are:

• Stainguard Protection with CFR Shutout recommended only for carpet and upholstery in good condition to prevent future soils from becoming permanent stains.

• Extra Deodorizer Enzyme Treatments for excessive odor control and pet urine problems.

Q: Who does the cleaning?

One of our Certified Cleaning Technicians will provide your cleaning service. Our technician will arrive in uniform and driving a lettered company vehicle. They are our employees. We do not use subcontractors.

Q: What methods of payment do you accept?

We accept credit or debit card for payment at the time of service and an emailed copy of your receipt will be sent instantly upon completion for your convenience.Small Call to Action Headline

Q: Do you send one person or two?

For most jobs we will send two crew members, but on empty houses, jobs out of our listed service area and jobs under $200, we reserve the right to send one crew member.

Q: Can you tell me about your cleaning process?

At USA Carpet Cleaning Pros, we use the hot water extraction carpet cleaning method which is the only method recommended by carpet manufacturers and is the only method classified as deep cleaning. All other types of cleaning are meant for commercial use or maintenance cleaning. Our prices are all-inclusive with no hidden fees which means all our prices include our expert spot and stain removal at no extra charge, as well as HEPA filter vacuuming, citrus preconditioning, deep steam cleaning, as well as rinsing and drying of the carpets. All of our services are backed by our 100% customer satisfaction guarantee. We will not leave until you are completely satisfied. Our company strives to turn our customers into fans, we rely on your referrals to keep our low prices going so please help us spread the word!

Q: I want to book you guys, when are you available?

We work seven days a week but are off on some major holidays. We have appointments available in the morning, with an arrival time between 9:00am and 10:00am, the afternoon, with an arrival time between 11:00am and 1:00pm, and a late afternoon, with an arrival time between 2:00pm and 4:00pm. Special arrangements can be made for after hours appointments but there will be an additional after hours fee.

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USA Carpet Cleaning Pros

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